Customer policy
Refund Policy
This policy applies to the separate $65 USD Starter, Plus, and Pro browser products and the $150 USD Ultimate complete tier.
Eligible refund cases
Subject to applicable law, a refund will be provided for a duplicate charge, the wrong product being delivered, paid access or a documented product function that remains unusable after reasonable support, or a product that materially differs from its listing. An order cancelled before digital access is supplied is also eligible.
Cases that normally do not qualify
After digital access is supplied, change-of-mind requests normally do not qualify. Refunds also normally do not apply when the customer lacks the disclosed controller/computer/browser requirements, uses an unlisted setup, ignores instructions, or expects the configurator to program hardware or change controller output—functions the product page expressly excludes.
How to request a review
Email support@cntrlpath.com with the order number, purchasing email, product name, and a short description of the problem. Do not send full card details or medical records. Nothing in this policy limits rights that cannot legally be excluded.